Information

Frequently Asked Questions

Simple answers to common questions about using this portal.

Products

What is Dayaku LeadGen Portal?

Dayaku LeadGen Portal helps customers explore selected financial products and submit their interest online. The information is then prepared for review and follow-up by the relevant team or partner.

Products

Does Dayaku approve financing or credit card applications?

No. Dayaku does not approve, reject, score or make final decisions on applications. Final review and decision remain subject to the relevant financial institution or partner.

Application

How do I start an application?

Choose a product, verify your email with a one-time code, complete the application details and upload the required documents. You may continue the upload later using the secure link sent to your email, if available.

Application

Why do I need to verify my email?

Email verification helps ensure that important application updates, document upload links and status details are sent to the correct person.

Documents

What documents do I need to upload?

The required documents depend on the product and applicant type selected, such as employee, self-employed, commission earner, pensioner or business applicant. The upload page will show the document list that applies to your application.

Documents

Can I submit the form first and upload documents later?

Yes, if the secure resume upload link is available. Please complete the upload before the link expires so the review can continue smoothly.

Documents

Will I be asked for additional documents?

The team processing your application may request additional documents if further review is required. This helps the relevant party assess the application more accurately.

Status

How can I check my application status?

Use the Check Status page and enter the reference number together with the status code given after your application is submitted. Please keep these details private.

Status

What happens after my documents are received?

Your application package will be reviewed. If it is ready, the relevant information and documents may be securely handed over to the appointed partner for the next action.

Security

How does Dayaku protect my information?

Dayaku applies security controls such as email verification, protected document storage, masked status display and restricted admin access. Sensitive information is handled carefully and is not displayed publicly.

Security

Will my full personal details be shown in email?

No. System emails are designed to avoid full sensitive details. Where documents or reports are shared with partners, the process is controlled and follows the intended handover workflow.

Support

Who should I contact if I need help?

You may use the Contact Us page for general enquiries about the portal, product interest or your application journey. Please do not include full NRIC, passwords or highly sensitive details in your message.